PHOGame Privacy Policy – How We Protect Your Data in PH

Introduction

PHOGame operates an online betting and gaming platform for players in the Philippines and other permitted jurisdictions. As part of providing those services, we process certain personal information about our players.

This Privacy Policy is designed to give you a clear and honest picture of how PHOGame handles that information. We've written it in plain English — no dense legal language, no trying to confuse you. We want you to actually understand what's happening with your data when you use our platform.

PHOGame is the data controller for the personal information covered by this policy. This means we are responsible for deciding how your personal data is collected and used, and for making sure it is handled properly.

This policy was last reviewed and updated in June 2025. When material changes are made, we will notify registered players by email at least 14 days before the new version takes effect.

Data We Collect

PHOGame collects personal information in the following ways: directly from you when you register or interact with the platform, automatically when you use our services, and occasionally from third parties such as payment processors or identity verification providers.

PHOGame does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless legally required for identity verification purposes.

How We Use Your Personal Data

PHOGame uses your personal data only for specific, legitimate purposes. We don't use your information for anything beyond what's described here without your knowledge.

• Account creation and management — to register you as a player, maintain your account, and process your login sessions.
• Identity verification (KYC) — to confirm that you are who you say you are, that you meet the minimum age requirement of 18, and that you are permitted to use PHOGame under applicable law.
• Processing transactions — to accept deposits and process withdrawals via GCash, Maya, bank transfer, and other supported Philippine payment methods.
• Delivering gaming services — to provide access to sports betting, live casino, card games, and other PHOGame features you have signed up to use.
• Customer support — to respond to your queries, resolve complaints, and manage any issues with your account or transactions.
• Legal and regulatory compliance — to meet our obligations under Philippine law, including the Anti-Money Laundering Act (AMLA), reporting requirements, and licensing conditions.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the PHOGame platform.
• Personalisation — to customise your PHOGame experience, such as showing you betting markets relevant to your preferences or history.
• Marketing (with consent) — to send you promotional offers, bonus notifications, and updates about PHOGame products, but only if you have opted in to receive them.
• Analytics and platform improvement — to understand how players use PHOGame and identify areas for improvement.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), PHOGame must have a valid legal basis for processing your personal data. We rely on the following bases:

• Contract performance — processing is necessary to provide you with the services you signed up for at PHOGame, including account management, betting services, and payment processing.
• Legal obligation — processing is required to comply with applicable Philippine laws and regulations, including AMLA, our licensing requirements, and NPC guidelines.
• Legitimate interests — processing is necessary for PHOGame's legitimate business interests, such as fraud detection, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent — for marketing communications and optional data uses, we will always ask for your explicit consent and will respect your decision if you withdraw it.

Data Sharing and Third Parties

PHOGame does not sell your personal information. We only share your data with third parties when necessary to provide you with our services, meet legal requirements, or protect the platform's integrity.

The categories of third parties we may share data with include:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, banks, and card networks need certain transaction details to process your deposits and withdrawals.
• Identity verification providers — third-party KYC services may verify your government-issued ID and confirm your identity when required.
• Technology and hosting providers — the companies that host PHOGame's servers and provide technical infrastructure may have access to data as part of their services. All such providers are bound by data protection agreements.
• Customer support tools — third-party support software may process your name and contact details to help us manage support tickets.
• Regulatory and law enforcement authorities — PHOGame will disclose personal data to the relevant Philippine authorities when required by law, court order, or to prevent and detect crime, including money laundering.
• Affiliated companies — data may be shared within the PHOGame corporate group for internal administrative purposes, always subject to this Privacy Policy.

Data Retention

PHOGame keeps your personal data only for as long as it is needed for the purposes it was collected, or as required by applicable Philippine law.

• Active accounts — personal data is retained for as long as you hold an active PHOGame account.
• Closed accounts — after account closure, PHOGame is legally required to retain certain transaction and identity records for a minimum of five years under AMLA and related regulations.
• Support communications — customer support records are retained for up to three years after the last interaction, in case of follow-up disputes.
• Marketing data — if you opt out of marketing communications, we will remove your contact details from our marketing lists within 48 hours and retain only a suppression record to ensure we don't contact you again.
• Cookies and usage data — analytical data collected via cookies is typically retained for no longer than 12 months. See Section 8 for more detail.

When personal data is no longer needed and there is no legal obligation to retain it, PHOGame will delete or anonymise it securely.

How We Keep Your Data Secure

PHOGame takes data security seriously. We have implemented a range of technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure.

• SSL / TLS encryption — all data transmitted between your device and PHOGame's servers is encrypted using industry-standard SSL/TLS protocols.
• Password security — account passwords are stored using strong one-way hashing. PHOGame staff cannot see your password in plain text.
• Two-factor authentication (2FA) — PHOGame offers optional 2FA for your account login to provide an additional layer of protection.
• Access controls — only authorised PHOGame staff who need access to personal data for their job functions are permitted to access it, and all access is logged and audited.
• Regular security audits — PHOGame conducts regular reviews of its security infrastructure and processes to identify and address potential vulnerabilities.
• Data breach response — in the event of a confirmed data breach that poses a risk to your rights, PHOGame will notify the National Privacy Commission (NPC) and affected players in accordance with the Data Privacy Act of 2012.

While we take every precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for PHOGame and never share your login credentials with anyone.

Cookies and Tracking Technologies

PHOGame uses cookies and similar tracking technologies to make the platform work properly, understand how players use the site, and where you've opted in, to show you relevant offers.

Here's a breakdown of the types of cookies PHOGame uses:

You can manage your cookie preferences through your browser settings at any time. Most modern browsers allow you to block or delete cookies, although disabling essential cookies may prevent certain parts of PHOGame from functioning correctly.

Your Data Rights as a Filipino Player

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights regarding your personal data held by PHOGame. These rights are real — not just words on a page.

To exercise any of the above rights, contact PHOGame's data protection team at support@phogame.net. We will respond to your request within 15 working days.

Contact Us & Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or how PHOGame handles your personal data, please reach out to us directly. We take all privacy-related enquiries seriously and will get back to you promptly.

For matters related to responsible gaming rather than data privacy, please visit our Responsible Gaming page. For general account questions, the FAQ section may have the answer you need.